Terms of Use

1. About This Website

Our website provides information about Homebauer flooring products and allows visitors to request quotes, product information, samples, support, and partnership details. It is primarily intended for business customers, including contractors, installers, dealers, builders, and design professionals.

The website does not provide an online checkout. Submitting an inquiry or requesting a quote does not, by itself, place an order or create an obligation to purchase.

2. Product Information and Images

We aim to provide accurate product descriptions, dimensions, specifications, and downloadable resources. Information may be updated as products and documentation change.

Product colours, grain patterns, textures, and finishes may appear different depending on lighting, photography, screen settings, and production variations. Room images illustrate a possible appearance and are not an exact representation of every installation.

Before purchasing, confirm the applicable specifications and review physical samples where colour, texture, or finish is important to your selection.

Product suitability depends on the intended use, site conditions, and installation requirements. Performance descriptions should be read together with the applicable specifications, installation guide, and warranty.

3. Quotes, Availability, and Orders

A quote request is a request for information. An automated message confirming receipt of your inquiry is not an order acceptance, price confirmation, or stock reservation.

Pricing, stock availability, quantities, delivery arrangements, taxes, payment terms, and any quote expiry date will be addressed in the relevant quote or transaction documents.

An order is subject to the terms agreed between you and Homebauer. Where a specific transaction agreement conflicts with these website terms, the agreed transaction terms govern that purchase, subject to applicable law.

4. Flooring Coverage Calculator

The flooring calculator provides an estimate based on your measurements, the stated coverage per box, and the waste allowance shown. It is a planning tool and does not replace a site measurement or installer assessment.

Actual quantities may vary because of room shape, layout direction, cutting requirements, pattern matching, damaged pieces, or material retained for future repairs. Confirm the quantity needed with your installer before placing an order.

5. Installation and Maintenance

Review the installation and maintenance instructions applicable to your product before installation. Requirements may include subfloor preparation, moisture testing, acclimation, expansion spacing, and environmental conditions.

Inspect the product before installation. If you notice damage, a specification mismatch, or a concern about suitability, contact Homebauer before proceeding.

General website information does not replace product-specific instructions or a qualified installer's assessment of the site.

6. Warranties, Returns, and Claims

Any product warranty is governed by the warranty document applicable to the product purchased, together with the agreed sale terms and applicable law. Coverage, duration, exclusions, and claim procedures may differ by product.

Return, cancellation, exchange, and refund arrangements are governed by the terms applicable to your purchase and any rights provided by law. Contact us before returning products to obtain the relevant instructions.

Keep your purchase records, product details, and any relevant photographs to assist with product support or a warranty claim. These website terms do not replace the applicable product warranty.

7. Downloadable Resources

Specifications, installation guides, care instructions, and warranty documents are provided to help you evaluate and use our products. You may download and share unaltered copies with people involved in product selection, installation, or maintenance.

Check that a document applies to your specific product. If a downloaded document conflicts with another source or you are unsure which version applies, contact Homebauer for clarification before relying on it. An updated website document does not automatically change previously agreed purchase terms or warranties.

8. Permitted Website Use

You may use this website to learn about our products and communicate with our team. Please provide accurate information when submitting an inquiry.

You must not:

• Submit fraudulent, unlawful, or abusive content.
• Use the contact form to send spam or impersonate another person or business.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious software or deliberately disrupt website operation.

9. Website Content and Intellectual Property

Website content, including branding, text, photographs, graphics, and documents, is owned by Homebauer or used with permission from the relevant rights holders. Third-party names and trademarks belong to their respective owners.

Except for the resource use permitted above or as allowed by law, you may not reproduce, modify, sell, or republish website content without permission from the relevant rights holder.

10. Website Availability and External Links

Website access may occasionally be interrupted by maintenance, technical issues, or circumstances outside our control. We do not guarantee uninterrupted or error-free access.

Links to external websites are provided for convenience. Those websites are operated by third parties and are subject to their own terms and privacy policies.

11. Privacy

Our Privacy Policy explains how we handle personal information collected through the website and related communications.

12. Applicable Law and Your Rights

These website terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to any mandatory laws that apply to your circumstances.

Nothing in these terms excludes or limits any right, warranty, remedy, or liability that cannot lawfully be excluded or limited.

13. Updates to These Terms

We may update these terms to reflect changes to the website or our services. Updates will be posted here with a revised date and apply prospectively. They do not automatically amend an existing purchase agreement.