Privacy Policy

1. Information We Collect

When you contact us or request a quote, samples, product support, or partnership information, we collect the information you choose to provide. Depending on your inquiry, this may include:

• Your name, email address, and phone number.
• Your company name, business type, website, and business location.
• Product names or codes, estimated quantities, project timing, and sample requests.
• Your message and any subsequent correspondence with our team.

Our hosting and security providers may also process technical information such as your IP address, browser type, requested pages, request timestamps, and diagnostic or security logs when you use the website.

Please do not include payment card details, government identification numbers, or other sensitive personal information in the contact form.

2. How We Use Your Information

We use personal information for purposes related to your inquiry and our business operations, including:

• Responding to questions and providing product information.
• Preparing quotes and discussing pricing, availability, and project requirements.
• Coordinating sample requests and partnership inquiries.
• Providing installation, maintenance, and warranty support.
• Operating, maintaining, troubleshooting, and protecting our website.
• Meeting applicable legal obligations and maintaining necessary business records.

Submitting an inquiry does not subscribe you to a marketing mailing list.

3. Consent and Your Choices

When you submit information to request a response or service, we use it for that purpose as explained in this policy. Where additional consent is required for another use, we will seek it.

You may choose not to provide optional information. If you do not provide information needed to handle a request, we may be unable to respond fully or provide the requested service.

You may contact us to withdraw consent for future uses or disclosures, subject to applicable legal or contractual restrictions. We will explain any consequences of that withdrawal.

4. Service Providers and Disclosure

We use service providers to operate the website and manage communications. These include Cloudflare for website hosting and infrastructure, Resend for delivering contact form emails, and our business email provider for receiving and managing correspondence.

These providers process information needed to perform their services. For example, contact form details pass through our hosting infrastructure and email delivery provider so your inquiry can reach our team.

We may also disclose information where required or permitted by law, including to respond to lawful requests or protect legal rights.

We do not sell personal information.

5. Processing Outside Canada

Our service providers may store or process information in Canada, the United States, or other countries where they operate. Information processed outside Canada may be subject to the laws of those countries, including lawful access by authorities.

You can contact us with questions about the service providers involved in handling your information.

6. Cookies and Similar Technologies

Services used to deliver and secure the website may use cookies or similar technologies, depending on the features enabled. These may support security checks and website functionality.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality.

7. How Long We Keep Information

We retain information for as long as reasonably needed to handle your inquiry, provide related support, maintain necessary business records, and meet applicable legal requirements. Retention periods vary depending on the information and the purpose for which it is held.

When information is no longer needed, we take steps to delete it or make it no longer identifiable, subject to applicable retention requirements and service provider backup cycles.

8. Protecting Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. Access is limited to people and service providers who need it for the purposes described in this policy.

No method of internet transmission or electronic storage is completely secure.

9. Access, Corrections, and Privacy Requests

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate information, or ask questions about how it has been used or disclosed. You may also request deletion; some information may need to be retained for legal or legitimate business purposes.

To make a request, email info@homebauer.com. We may need to verify your identity before providing access or making changes.

If you have a privacy concern, please contact us so we can address it. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.

10. Links to Other Websites

Our website may contain links to third-party websites. Their information practices are governed by their own privacy policies. Please review those policies before providing personal information.

11. Changes to This Policy

We may update this policy when our practices or services change. The latest version will be posted on this page with an updated date. Where required, we will provide additional notice or obtain consent for material changes.